VILLA LALA (hereinafter referred to as "THE HOTEL"), located at Carretera a Barra de Navidad 5696, Boca de Tomatlán, Jalisco, is responsible for the processing of your personal data in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP). (LFPDPPP).
- Personal Data We Collect
We collect the following personal data:
- Identification data: Name, surname, marital status, nationality, date, and place of birth.
- Contact data: Address, email, phone number.
- Payment data: Bank information, billing details.
- Stay details: Reservation dates, room preferences, special requests.
- Health information(when necessary): Information about allergies or medical conditions to provide better service.
- ImageCaptured via video surveillance systems in the hotel's common areas.
- Purposes of Data Processing
Your personal data will be used for the following purposes:
- Primary purposes::
- To provide lodging and other requested services.
- To manage reservations, cancellations, and refunds.
- To issue invoices and process payments.
- To ensure the safety of our guests, employees, and facilities through video surveillance systems.
- Secondary purposes(optional):
- To send promotions, special offers, and satisfaction surveys.
- To personalize your lodging experience.
- Data Transfers
We may share your personal data with:
- Competent authorities when required by law.
- Auxiliary service providers (e.g., payment systems, booking platforms) necessary to fulfill the primary purposes.
- Affiliated or subsidiary companies for administrative and promotional purposes.
For transfers requiring your consent, we will request it in advance.
- ARCO Rights (Access, Rectification, Cancellation, and Opposition)
You have the right to:
- Access your personal data held by us.
- Request rectification of your data when inaccurate or incomplete.
- Request cancellation of your data when you consider it unnecessary for the described purposes.
- Oppose the processing of your personal data for specific purposes.
To exercise your ARCO rights, please contact our Privacy Officer:
- Email: imaginealbam@gmail.com
- Phone: 3222451950
Your request should include:
- The name and contact details of the data owner.
- A clear description of the personal data you wish to exercise rights over.
- Any documents or information that facilitate locating your data.
- Security Measures
THE HOTEL implements technical, administrative, and physical security measures to protect your personal data from damage, loss, alteration, destruction, or unauthorized use.
- Changes to the Privacy Notice
We reserve the right to make modifications or updates to this Privacy Notice. Any changes will be notified through our website [www.villalala.com] or via other communication channels we have with you.
- Consent
By providing your personal data, you consent to its processing in accordance with the terms of this Privacy Notice.
Last Updated:December 4, 2024
If you have any questions or concerns, please do not hesitate to contact us.
VILLA LALA
